Programmed was commissioned by our customer to recruit, train and manage the permanent dump truck operator (DTO) workforce at their site in Western Australia with the aim of lowering costs and increasing productivity.
When Programmed first took over the customer’s workforce, the DTO crew had a low retention rate of 47% and the average tenure of operators was less than 5 months.
As a result, our customer experienced:
Programmed undertook extensive analysis of the key factors that contribute to running a successful DTO workforce at the site.
Our analysis led us to focus on the following key initiatives:
Within 12 months, average retention of DTOs at the site increased from 47% to 85%. Employee tenure increased from an average of 18 months to an average of almost 27 months. Also, our customer’s training costs as a percentage of wages was also reduced by 86% since the commencement of the contract.