CUSTOMER SURVEY

PAINTING DIVISION


Please click a response in the desired field and add any comments you would like to mention

THE PROJECT Excellent Very Good Average Poor Unacceptable
• Quality of the work completed?
• How would you rate our safety standards?
• Cleanliness of the work area?
• Overall satisfaction with the job completed?

Comments:


OUR TRADESPEOPLE Excellent Very Good Average Poor Unacceptable
• Their standard of appearance?
• Their standard of behaviour and attitude?
• Their standard of communication with you?
• Overall satisfaction with our tradespeople?

Comments:


OUR PROJECT SUPERVISOR Excellent Very Good Average Poor Unacceptable
• Kept you informed about all aspects of the job?
• Responsiveness to your needs?
• Their standard of communication with you?
• Overall satisfaction with project supervision?

Comments:


OUR ACCOUNT MANAGER
(or the person who sold the project to you)		 Excellent Very Good Average Poor Unacceptable
• How would you rate the quality of the quotation
or proposal presented to you?
• Their standard of communication with you?
• Overall satisfaction with our account manager?

Comments:


Based on the original proposal & any commitments
made, were your expectations fulfilled? 		yes no

If not, please tell us why not?


PLEASE TELL US HOW YOU FEEL ABOUT THE FOLLOWING ASPECTS OF OUR SERVICE AFTER THE JOB WAS COMPLETED Excellent Very Good Average Poor Unacceptable
• Follow up contact from sales staff?
• Timeliness of receipt of invoice?
• Clarity of the invoice?
• Promptness at addressing any issues?

Comments:


YOUR EXPERIENCE OVERALL

Would you engage us again? yes no

If not, please tell us why not?


Would you recommend us to others? yes no

If not, please tell us why not?


What other property maintenance services do you need?


This is a confidential survey, however, we would be most appreciative
if you could indicate if we could use you as a reference? 		yes no

May we publish some of your comments? yes no

Taking into account all the questions asked, how satisfied were you with the service you received from us?
  Completely Satisfied Completely Dissatisfied   Don't Know
  10 9 8 7 6 5 4 3 2 1    
   

Ref No (can be obtained from the top right)
Description of Job Completed
Name of Appraiser
Title
Organisation
E-mail Address
Phone No    
Date Completed



Thank you for taking the time to complete this survey and for choosing Programmed Maintenance Services to carry out your maintenance.